At CargoCraft, we strive for your complete satisfaction with every purchase. To provide you with a clear understanding of our approach to returns and refunds, please review the following policy before making a purchase.

Returns within 7 Days

If you decide to return an item within 7 days of receiving your order, we're pleased to offer you a refund, subject to specific conditions.

Return Eligibility:

1. The item must be unused, unopened, and in its original condition.
2. All original packaging, tags, and labels should remain intact and undamaged.
3. No signs of wear, usage, or alterations should be present.
4. Initiate the return request within 7 days of order receipt.

Initiating a Return:

To start a return process, follow these steps:

1. Log in to your account on our website.
2. Navigate to "Order History."
3. Select the relevant order.
4. Click "Request Return" and follow the instructions provided.

Refund Procedure:

Once we receive and inspect the returned item, we will notify you via email about the approval or rejection of your refund request. Approved refunds will be processed promptly, and the credit will be applied to your original payment method.

Exclusions:

Please note that specific items, such as personalized or custom products, perishables, and items marked as non-returnable, may not qualify for returns.

Return Shipping:

Customers are responsible for shipping returned items to our designated return address. Shipping costs for returns are non-refundable, except in cases of our error.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, contact our customer support within 7 days of receiving the package for swift resolution.

Contact Us:

For questions or concerns regarding our Return and Refund Policy, please reach out to our customer support team.

This policy may be updated without prior notice, so please review it periodically.